Shipping

We ship packages Monday through Friday to ensure prompt delivery. As soon as you place an order, our delivery time kicks in, which includes a 48-hour period for processing and dispatching your items. During busy periods, please note that it may take a bit longer for some shipments to be dispatched. Rest assured, the shipping costs will be automatically calculated for you at checkout

UK DELIVERY

Royal Mail Tracked 48 – £4.00


IRELAND
Royal Mail International Standard – £5.00 – £7.00


Customers are responsible customs duty

To ensure a smooth delivery experience, please ensure that all packages are accepted upon arrival. If any packages are returned to us due to unanswered delivery attempts, failure to arrange pick-up, or exceeding the allotted time at the depot, please note that reshipping fees will apply.

 

Please note, shipping times are not guaranteed and may take longer than the stated amount.

 

 

Returns

We apologise if you’re experiencing any issues with our products. We understand that sometimes certain products may not agree with your skin. To address this, we offer a refund policy for any order within 14 days of receipt. To initiate a refund, please contact us via email.


CONDITIONS OF RETURN

  1. Please ensure that you reach out to us within 14 days of receiving your order to be eligible for a refund.
  2. We provide full product refunds, excluding shipping costs. For further details, you can refer to our refund policy


FAULTY PRODUCTS

At OMMIA, we craft all our products using natural ingredients, which may result in slight variations between batches. If you receive a faulty product, we would be delighted to receive it back and provide a refund accordingly.

Our ultimate goal is for all our customers to enjoy the benefits of our natural skincare products. If you encounter any other issues, please don’t hesitate to contact us, and we will make every effort to resolve them to the best of our ability.


CANCELLING YOUR ORDER

If you wish to cancel your order, please note that cancellation is only possible if the order has not yet been shipped. Once the order has been dispatched, cancellation is no longer possible. If your order was placed over the weekend, there is a possibility that it has already been packed and prepared for Monday’s delivery pickup. In such cases, if you still wish to cancel the order, customers are responsible for the return shipping costs.